The following customer lived in an 1870’s property with traditional timber sash windows. The house was located on the corner of a busy road. The house had 4 large Bay sash windows and an arched bathroom window. It had been recently purchased and was in serious need of attention. The new owner realised the windows were in a very poor state and contacted us in the hope they could be restored.

The sash windows were in poor condition and the masonry stonework was also in a state of disrepair. There were completely rotted sills with damp appearing inside on the plaster, broken glass, decayed sashes with the bottom rails rotted away and all the paintwork was in a poor state. The windows were historic and the building was in a Conservation area. The new owner was desperate to restore the windows and R&R took up the challenge. The survey was carried out and the detailed quotation was produced.

The extent of the repairs meant the work needed to be undertaken urgently and the new owner wanted to prevent any further decay. The windows were all in various states of disrepair. In many cases the sills were rotted beyond repair, the bottom rails on many sashes were rotted and needed to be replaced. Some windows were painted shut or painted partially open. Broken cords, crumbling putty, flaking paint and in some cases no paint at all.

The work involved carefully removing the sashes and exposing the full box. All the sills had either completely perished or required extensive repairs. In some cases the water had penetrated through the sill and into the plaster. The upstairs bay sills were connected to support poles. In one case the pole had became detached from the rotted sill and was barely holding onto a rotting timber.

The sills were carefully re moved and the lower supporting brickwork needed to be re bedded and re pointed as it was loose. New Iroko sills were installed and the sills were bedded and pointed to ensure no further water ingress occurred. The boxes were completely stripped of paint so the timber repairs required could be exposed. New seasoned timbers were fitted to restore the areas of rot and the box was then fully decorated with primers, preservatives, undercoats and gloss. The sashes were also in a similar state of disrepair. The tenon joints had perished and some of the bottom rails had become detached from the remainder of the window. On one bay the sashes were beyond repair and new sashes were made to exactly match those that remain. There were cracked panes of glass and crumbling putty on almost every pane. The glass in the bathroom had a film applied and water and mould had got behind it. The glass was replaced for a Satin finish glass improving the look. The sashes were also stripped of their paint and all the repairs carried out to ensure the sash was sound and rot free. The sashes were also redecorated.

The windows were re assembled with new cords and rebalanced with extra make weights. The whole window was then draught proofed using the unique Teflon seal and new furniture was installed.

The whole renovation process was captured on camera and images showing before, during and after are featured. The customer was thoroughly delighted with the outcome and has written these words about the company and our service.